Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, and service address when you book a leak detection appointment or ask for a quote. If you describe a leak or a plumbing problem, we keep those details so our technicians arrive prepared.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, and the pages you view. We use cookies and similar tools to gather this data, which helps us understand how people find and use our site.
How We Use Information
We use your contact details to schedule your leak detection visit, send appointment reminders, and follow up after the job. If you call us, we may text or email you a confirmation so you know exactly when our technician will arrive.
We use website data to improve our site and make sure it loads quickly on phones, tablets, and computers. We may also use your information to send occasional service updates or seasonal maintenance tips - but only if you've asked to hear from us. You can opt out at any time.
Cookies and Tracking
Our website uses cookies to remember your preferences and to measure how visitors move through our pages. Cookies are small text files stored on your device. They don't contain your name or address, and they don't give us access to your personal files.
You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn cookies off, some parts of our website may not work as smoothly, but you can still call us to book service.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to understand how people find our website and which pages are most helpful. These tools collect anonymous data like page views, time on site, and general location. They do not identify you by name.
We may also use third-party scheduling or communication tools to confirm appointments and send reminders. These providers only receive the information needed to perform that service, and they are required to protect it.
Data Sharing and Disclosure
We do not sell your personal information. We share it only when necessary to run our business - for example, with a scheduling platform that sends your appointment confirmation, or with a payment processor if you pay by card.
We may also disclose information if the law requires it, such as in response to a court order or to protect the safety and rights of our customers, our team, or the public.
Data Retention
We keep your contact and service records for as long as needed to provide leak detection services, honor any warranty, and meet our legal and accounting obligations. When that time passes, we securely delete or anonymize the information.
If you ask us to remove your information and we are not required to keep it, we will delete it from our active systems within a reasonable timeframe.
Data Security
We protect your information with reasonable administrative, technical, and physical safeguards. That includes limiting access to customer records to team members who need it to do their jobs, and using secure connections when you submit information through our website.
No method of transmission or storage is 100% secure, but we work hard to keep your data safe and we review our practices regularly.
User Rights
If you live in California, you have the right to know what personal information we collect, to request a copy of it, to ask us to delete it, and to opt out of any sharing that could be considered a sale under California law. We do not sell your data, but we honor these rights for all our customers.
To exercise any of these rights, call us at +1 (555) 123-4567 or email us. We will verify your request and respond within the timeframe required by law. You will not be discriminated against for making a privacy request.
Children's Privacy
Our services are for homeowners and adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date at the top.
We encourage you to review this page occasionally so you stay informed about how we protect your information.